INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Delivery charges for orders from the Online Shop?

Delivery charges depend on your location, order size, and the shipping method selected at checkout. Some orders may qualify for free shipping if they meet a minimum purchase requirement. You can see the exact shipping cost before completing your purchase. For international orders, additional customs duties or taxes may apply depending on your country's regulations.

How long will delivery take?

Delivery times vary based on your location and the shipping option chosen. Standard delivery typically takes 2 to 4 business days, while express shipping may arrive within 6 days. International orders may take longer due to customs processing. You will receive a tracking number once your order is shipped to monitor its progress.

What exactly happens after ordering?

After placing your order, you will receive a confirmation email with your order details. Our team will then process and pack your items for shipment. Once your order is shipped, you will receive another email with a tracking number so you can monitor its status. If you have any issues or need to make changes, please contact our customer support as soon as possible.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order via email after your purchase is completed. You can also download your invoice from your account on our website. If you need a printed copy or a customized invoice, please contact our customer service team.

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